Structured learning for practical outcomes
Group training at Omnico is designed for participants who want to understand consumer rights in a structured, guided environment. Sessions are not lectures — they are interactive, question-driven, and grounded in real examples.
Each program covers a defined topic area. Participants receive written materials to take home. Sessions can be attended individually or as part of a sequence covering multiple topics.
Sessions run in small groups to allow discussion and individual questions
All materials provided in Polish, with selected content available in English
Programs are available both in-person in Częstochowa and in remote formats
Training topics and formats
How to File a Consumer Complaint
A practical session covering the full complaint process: identifying the correct legal basis, preparing documentation, writing the complaint letter, and understanding timelines under Polish law.
Understanding Consumer Law in Poland
An accessible overview of the legal framework: the Consumer Rights Act, warranty and guarantee rules, unfair commercial practices, and the role of EU directives in shaping Polish consumer law.
Using Mediation and ADR Institutions
A focused session on alternative dispute resolution: how mediation works, which bodies handle consumer disputes in Poland, how to submit a case, and what to expect from the process.
Additional training areas
E-commerce Consumer Rights
Rights specific to online purchases: withdrawal periods, return procedures, seller obligations, and how digital content and services are regulated. Covers both Polish and EU rules for cross-border purchases.
Unfair Contract Terms
How to identify potentially abusive clauses in consumer contracts. What makes a term unfair under Polish and EU law, how to challenge such clauses, and the role of the UOKiK register of prohibited clauses.
Financial Services Complaints
Consumer rights in banking, insurance, and financial services. How to file complaints with financial institutions, the role of the Financial Ombudsman, and available escalation paths when internal procedures fail.
Utilities and Energy Sector
Consumer rights in energy, telecommunications, and postal services. Sector-specific complaint procedures, the role of regulatory bodies such as URE and UKE, and how to use sector ombudsmen effectively.